faqs

General Services

Q: What services do you offer?
A: We offer a wide range of courier and logistics services across the UK, including Same Day Delivery, Multi-Drop Delivery, Two-person Delivery, Temperature-Controlled Transport, ADR (Hazardous Goods) Services, and solutions for Irregular Dimensions and Weight (IDW) consignments.

Q: Do you offer same-day collection and delivery?
A: Yes! We aim to collect your items within 60 minutes of booking and deliver them the same day anywhere in the UK.

Q: What areas do you cover?
A: We provide nationwide coverage, offering collections and deliveries across England, Scotland, Wales, and Northern Ireland.

Booking and Quotes

Q: How do I get a quote?
A: You can request a quote using our [Get a Quote] page by filling out the form with your delivery details. A member of our team will respond promptly with a tailored price and plan.

Q: Can I book a delivery online?
A: Yes. Our streamlined booking form allows for fast online enquiries and you can speak to our team directly if you'd prefer to discuss more complex requirements.

Q: Is there a minimum or maximum size for consignments?
A: We handle everything from small packages to oversized and awkward loads. Whether it's a single box or simple letter, or an entire lorry load of goods, we’ll match the right vehicle to your needs.

Specialist Services

Q: Can you transport chilled or frozen items?
A: Yes. We offer temperature-controlled logistics using dual-compartment vehicles that can handle ambient, chilled, or frozen goods—ideal for food, pharmaceuticals, or other perishable items.

Q: Do you provide ADR services?
A: Absolutely. Our drivers are trained and certified to transport ADR (hazardous) goods. We follow all safety and compliance regulations to ensure secure transport.

Q: What is a Two-person delivery?
A: Our Two-person service is ideal for bulky, fragile, or high-value deliveries. Two trained professionals will handle loading, unloading, and room-of-choice placement.

Tracking and Delivery

Q: Will I receive updates throughout the delivery?
A: Yes. Our system sends updates at each stage of the journey if requested, including when the driver is en route, goods are collected, and delivery is completed.

Q: Can I specify a delivery window or time?
A: We aim to be as flexible as possible. Just let us know your preferred time, and we’ll tailor the service accordingly.

Security and Compliance

Q: Are my items insured during transport?
A: Yes. All Goods in Transit (GIT) are covered by a minimum £5,000 GIT insurance. There is also in place a minimum GIT coverage of £1,300 per tonne, in accordance with RHA conditions. Additional cover can be arranged for high-value consignments upon request.

Q: How do you handle sensitive or regulated goods?
A: For regulated goods, including ADR and medical items, we follow strict handling procedures and documentation. Our team is fully trained and compliant.

Q: What’s your approach to customer data and privacy?
A: We take data security seriously. You can read our [Privacy Policy] for full details on how we manage your information.

Business Services

Q: Do you offer regular contract work for businesses?
A: Yes. We work with companies across sectors for scheduled deliveries, dedicated vehicle support, and bespoke logistics solutions. Contact us for partnership options.

Q: Can you handle multi-site or multi-drop deliveries?
A: Definitely. Our multi-drop service is designed for clients needing delivery to multiple destinations, whether on a single day or recurring schedule.

Support and Contact

Q: How can I contact you?
A: You can use our website contact form, call us directly, or email our support team. We’re available 24/7, including weekends and bank holidays.

Q: What if I need to change or cancel my booking?
A: Please get in touch as soon as possible. We’ll do our best to accommodate changes and minimise any disruption.

Q: What happens if there’s a delay?
A: In the rare event of a delay, we’ll notify you immediately and provide real-time updates and alternative solutions.