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Privacy Policy

Effective Date: 11 July 2025
Company Name: Needavan.UK
Website: www.needavan.uk

1. Introduction

At Needavan.UK, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

  • Contact Information – such as name, phone number, and email address

  • Delivery Details – collection and delivery addresses, company name, instructions

  • Booking Information – items to be transported, vehicle requirements, special notes

  • Payment Data – invoices and payment details (if applicable)

  • Technical Data – IP address, browser type, cookies, and usage data collected via our website

We do not collect sensitive personal data unless explicitly provided for a lawful reason.

3. How We Use Your Information

We use your data to:

  • Provide courier, logistics, and transportation services

  • Respond to your enquiries or quote requests

  • Manage your bookings and delivery schedules

  • Send service updates and notifications

  • Improve our website and user experience

  • Comply with legal or regulatory requirements

We do not use your personal data for automated decision-making or profiling.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contractual obligation – to fulfil a service you have requested

  • Legitimate interest – to operate our business and provide customer support

  • Consent – when you opt into newsletters or marketing communications (you may withdraw at any time)

5. Sharing Your Information

We only share your data with:

  • Trusted third-party service providers (e.g. IT support, payment processors)

  • Drivers or subcontractors involved in delivering your booking

  • Legal or regulatory authorities if required by law

We never sell or trade your personal information.

6. Data Retention

We retain personal data only for as long as necessary to provide our services and meet legal obligations (typically 6 years for financial records).

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

We use cookies to improve site functionality and performance. You can manage your cookie preferences via your browser settings. For more detail, see our [Cookie Policy].

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact:

Needavan.UK
 Email: hellofromneedavan.uk@gmail.com
Phone: 07988871978
Need a Van.UK Ltd. Registered in England & Wales. Company registration number 16344030. Registered office: 41 Grizedale, Hull, HU74AY. VAT registration number: 489293725